FAQs

Frequently asked questions

PURCHASING

How can I purchase a product?

After having chosen the desired shirt, clicking on its picture you will proceed to the product details screen.
You can add the product to your cart by clicking ADD TO CART, after selecting the shirt size.
Clicking on CART DETAILS  you will reach the cart page where you can choose whether to continue the purchase. Clicking on PROCEED TO CHECKOUT you will reach the order page where you must enter billing and shipping information. After entering your shipping information you can click PLACE ORDER after selecting the payment method and accepting terms and conditions.

When does the purchase procedure close?

The purchase procedure is closed when you are given your order reference number: your order reference number is given after Vittorio Marchesi has checked the correctness of the data relating to your order. Afterwards, you will receive a confirmation e-mail with a summary of the information concerning your purchase.

PAYMENT

How do I pay?

By SEPA credit transfers or Credit card. Vittorio Marchesi accepts Visa and MasterCard.

Do I have to pay the VAT on my order?

The VAT is already included in the price you see on all the pages of the website and on the cart card.

When will my credit card be charged?

The amount will be charged at the moment of the transaction.

How can I be sure that my credit card data are protected?

Your data are protected with Vittorio Marchesi: the complete data of your credit card will be saved on our server in a cryptographic mode only for the lapse of time necessary in order to fulfil the transaction, by using a digital 128 bit certificate. Once this information is forwarded to the transaction service provider through cryptographic mode, the information will be erased from our servers.

SHIPPING

How long does the goods take to be shipped?

Goods will be shipped in 4 weeks by the receipment of the order.

How can I check where my goods are?

When the parcel will be shipped you will receive its tracking number by email. Anyway in the area “Contacts” you can find all the information to contact us.

Delivery prices

The cost may vary based on the shipping address and quantity.
Italy: 15.00 €
European Union: starting from 27,50 €
Rest of the world: starting from 30,00 €

Any further information? Contact us